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| SKI PASS |
Tickets purchased through the webshop can be canceled within 14 days. Customers can change the date of validity of a ticket purchased through the webshop by themselves, no more than twice.
Ski passes purchased through the online store are personalized and are not transferable to other persons. When purchasing, accurate information about each skier is required: first and last name, date of birth, and for some types of tickets and some categories of persons, it is necessary to upload a photo of the person by which the person can be clearly identified. If skiers do not comply with these rules, JP Ski Resort of Serbia has the right to cancel the ticket at any time without the right to a refund.
Technical support: (8.00 to 16.00): +381 60 688 96 26, +381 66 8412 008
FAQ
Who can ski with a children's ski card?
Children are persons who have not reached the age of 12 at the time of purchasing a ski pass. A children's ski pass is mandatory for all persons between the ages of one and eleven. From the age of twelve, a person uses tickets for the Adult age category. For children aged one to five years (before the age of six), baby tickets valid for ski kindergartens, green and certain blue slopes can be purchased at ski centers at a price of 0.01 dinars. The following installations and tracks are available with such tickets. Kopaonik: ski-fields Dolina sportsova and Krst, Sunčana dolina, Malo Jezero (including night ski slope), Krst, Karaman Greben (including night ski slope), Mašinac, Jaram, Brzeće-Mali Karaman gondola (without using tracks Bela Reka 1,2, 3)
Tickets purchased through web shop can be self-made on PICKUP BOXES or at the box office of ski centres with minimal retention (see the movie in the How to Shop section). You need to have a voucher on your mobile device or on paper. By scanning vouchers, cards are made automatically. Pickup boxes are installed in Belgrade, in Beosport store in GTC 19 Avenue, Vladimira Popovica 38, and the following shopping malls: BEO, Usce and one ofthem in Novi Sad, Promenada shoping mall. Devices are available during the working hours of the objects they are in.
From the beginning winter ski season, there will be a total of 5 locations in Kopaonik with pickup boxes, one on Stara Planina, two on Zlatibor, 3 in Belgrade for the duration of the winter season ant one in Novi Sad, so that skiers can get their tickets by shopping through web shop and without going to the box office. Once they have the cards on them, they can recharge the card with the desired ski passes via the WTP number and go directly to the tracks. You can have multiple ski tickets for one person, on one tab at the same time if their expiration period does not overlap.
Of course, the box office in the ski centres will operate on the same scale as previous seasons.
How to make a card using a voucher?
It is enough for a scanner on a pickup box to bring a phone with a picture of the QR code that you received in the purchase confirmation (voucher). If there is an unforeseen delay during production (for example, a power outage), the procedure can only be repeated at the cash registers.
The customer is allowed to change the start date of the ticket, no more than twice, by following the link in the purchase confirmation. It is also possible to cancel the purchase within 14 days.
How to reload the card?
If you already own a card with WTP number written on it, it is possible to buy a ski pass as a "reloaded" card via web shop and go directly to the track. All required data will be written to the card on the first time it passes through the gate. One card can also have several ski tickets registered on it, provided their validity does not overlap. Reloading a ski pass is an additional benefit and Serbian Ski Resorts do not guarantee that it is possible to reload every card. It is not possible to reload the cards, that contain: seasonal, "10 or 20 in season" and depot tickets from the current season. The buyer will be clearly informed during the purchase process, if such a case arises. Reloading of the ski card is an additional benefit and the Ski Resorts of Serbia does not guarantee that it is possible to reload every card. The customer is not entitled to any compensation in the event that it is not possible to reload the card.
Who is considered a senior when buying a ski ticket?
Seniors are people aged 65 and over. On the web shop, the age of the person is taken on the day of purchase.
Do groups are granted discounts and how much?
For organized groups, whose members buy similar types of tickets, regular discounts apply (for groups of 20-50 members a 10%discount; for groups of 51-100 members a 15% discount and for groups of 101 and more members a 20% discount). Group discounts cannot be achieved through web shop.
Is insurance, GSS service, and health care included in the price of a ski ticket, or are they charged extra?
The price of ski tickets includes services provided in case of an injury at the ski resort: the intervention of the Mountain Rescue Service and health care services in the official health infirmary in the ski centre/ski resort. Also, all owners of ski tickets are entitled to compensation for damages in case of injury, which is paid out by the insurance company with which Public Enterprise “Ski Resorts of Serbia” has concluded an insurance contract for skiers.
What happens in case of an injury at the ski resort?
In case of injury, the skier is obliged to contact the Mountain Rescue Service, which will intervene on the spot and forward the injured person to the official health infirmary at the ski centre/ski resort.
GSS Ski centre Kopaonik – 063 466 466
How can I achieve the right to compensation for damages in case of an injury at the ski resort?
It is necessary that the injured skier is the owner of the correct ski ticket, that the injury occurred at the ski resort, that the mountain rescue service intervened and that there is a find of an official health clinic in the ski centre/ski resort. After the completion of the treatment process and obtaining the final report of the specialist physician from the health care facility where the injured was treated, the complete documentation is delivered to the Public Enterprise “Ski Resort of Serbia”, which further forwards it to the insurance company with which the skier insurance contract is concluded.
Do foreign nationals pay for health care?
Foreign nationals coming from countries with whom The Republic of Serbia has signed international agreements defining co-operation in health insurance do not pay for the health service. Other foreign nationals pay for the health care service but are entitled to compensation for health care costs by the insurance company with which Public Enterprise “Ski Resorts of Serbia” has a contract concluded.
What does the "10 in a season" ticket provide?
The 10/season ticket allows 10 days of skiing during the season that do not have to be connected.
What is a 5/7-day ticket?
The ticket "5 out of 7" allows 5 days of skiing (of your choice) within the calendar 7 days.
Does entertainment also work in winter?
In Ski centre Kopaonik, during winter, bobsled on the tracks, tubing, and ZIP line, are working, and in the Ski centre Tornik bobsled on the tracks also.
What are the opening hours of the ski resort?
The working hours of the ski resort vary during the ski season. At the start of the season it is 9:00 to 4:00 p.m. to extend it to 4:30 p.m. in the second part of the season.
What is done in case of loss or damage to the ski card?
In case of loss or damage to the ski card, it is necessary to report immediately to the relevant services in the ski centres. Due to the need for identification, it is necessary to have a personal identification document.
Replacing a lost or damaged ticket costs an additional 500 dinars per ticket. Work hours Non Stop
2. Administrative building - 2 selling offices for ticket
3. Intersport administration building - 2 selling offices for ticket, 1 selling office for helmets
4. Tourist office Raška - 3 selling offices for ticket
5. JAT
6. Hotel Rtanj
7. Tourist office Kop Line Brzeće
9. Hotel Grand
REFUNDS FOR THE PURCHASED SKI PASSES:
1. Injury of ski pass user
Returns can be made for those days when using of ski pass did not started, in the amount paid for the ticket. Required documents: a) Copy of the report authorized ambulance that the user is injured; B) Report of Rescue Service; C) Original ski pass. 2. Injury of the family members of ski pass Returns can be made for those days when using of ski pass did not started, in the amount paid for the ticket, reduced by 30%. Required documents: a) Copy of the report from authorized ambulance that the family member of ski passes injury; B) Report of Rescue Service; C) Original ski pass. 3. Death of a family member User ski pass Returns can be made for those days when using of ski pass did not started, in the amount paid for the ticket. Required documents: A) Statement Users ski maps with data on fatality and user data (personal number and address); B) Original ski pass.
Send requests to email address marketing@skijalistasrbije.rs or fax +381 11 311 9030 note to Dusica Sikora.
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| Sunčana dolina Malo jezero Krst Pančićev vrh Treska Duboka 1 Karaman greben Mali karaman Mali karaman A Marine vode A Marine vode | Karaman Jaram Gobelja relej Gobelja Kneževske bare Gondola Brzeće Gvozdac Duboka 2 Krčmar BMW Mašinac Vučak 2 | Snow park Ski track Jaram Ski vrtić Children's Park Avantura park Night M.jezero Night KGB Night Pančić Read More >>> |
| 21.11.2024. 07:14 | Temp. Sunčana dol. |
Temp. JAT |
Wind | Humidity | Snow depth |
 |
-9°C | -10.1°C |  |
100% | 21cm |
| Weather conditions | Feels like -14°C |
Temp. Pančić -11°C |
3 m/s (N) |
Pressure 813.8 hPa | Pistes 0 cm |
